- How do I place an order?
You can browse our products on our website, select the items you want, and add them to your cart. After completing your shopping, click the cart icon, follow the prompts to checkout, and fill in your shipping information. You will receive a confirmation email after payment.
- Can I change or cancel my order?
If your order has not yet shipped, you can contact us to request a change or cancellation. Please send us an email as soon as possible. If your order has already shipped, you will need to wait until you receive the goods before arranging a return.
- How much is the shipping cost?
The shipping cost for all orders will be calculated at checkout based on the delivery address you entered. We usually offer standard shipping and expedited shipping options; the specific cost will be displayed during this process.
- How long will it take for my order to ship?
Once your order is confirmed, it will usually be processed and shipped within 1-3 business days. You will receive an email with tracking information so you can track your order status.
- How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link. You can use this link to track your package on the shipping company’s website. 6. What should I do if my item is defective?
If you receive a defective or incorrect item, please contact us immediately. Send us your order number and a description of the defect. We will provide a solution for you.
- What is your return policy?
We accept returns within 30 days of receipt. Items must be unused and in their original packaging and labels. For more detailed return procedures and policies, please see our Refund and Return Policy.
- Do you offer international shipping?
Currently, we only support shipping within the United States. We apologize, but we cannot fulfill requests for international orders.
- What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, etc.) and debit cards. Transaction is conducted through a secure payment platform to ensure the security of your payment information.
- What should I do if I have other questions?
If you have any further questions or need additional assistance, please contact our support team via email at support@braushy.com or by phone at (720) 803-0599. We’d love to help!